"Local People,
Local Decisions,
Local Investments"
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"Local People, Local Decisions, Local Investments" |
Privacy Statement |
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Luana Savings Bank recognizes and respects our responsibility to protect our customers' private information. The success of a financial institution, like ours, depends heavily on the level of trust and confidence it enjoys with its depositors and shareholders. In continuing our commitment to provide quality service to our customers, Luana Savings Bank has adopted the following privacy statement for officers, directors and employees. This privacy statement applies to individuals, and Luana Savings Bank reserves the right to amend it at any time.
We use information to protect and administer our customers' records, accounts, and funds; to comply with certain laws and regulations; to help design or improve our products and services; and to understand your financial needs and provide you quality products and outstanding service. If you send us e-mail, we may retain the content of the e-mail and your e-mail address in order to respond to questions or concerns that you may have expressed. Our Maintenance of Accurate Information - We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. While some procedures are required by federal or state law, we also have procedures for responding to requests to correct inaccurate information in a timely manner, and to update information and remove old information. Customers should notify us immediately at (563) 539-2166 if they receive information regarding their relationship with us that they believe to be inaccurate. Limited Employee Access to Information - We have procedures and security levels that limit employee access to nonpublic personal information to those with a business reason to know such information. The importance of confidentiality and customer privacy is addressed in the bank employee handbook and at staff meetings. Appropriate disciplinary measures are taken to enforce employee privacy responsibilities. Restrictions on the Disclosures of Account Information - We do not reveal specific information about our customers' accounts or other nonpublic personal information data unless (1) our customer has requested or authorized it; (2) the information is provided to help complete a transaction initiated by our customers; (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) disclosure is lawfully permitted or required. Maintaining Customer Privacy in Business Relationships with Outside Third Parties - At times it is necessary to provide nonpublic personal information about our customers to a third party, such as a vendor or service company we hire to provide support or services for one or more of our products. These vendors or service companies agree to safeguard our confidential customer information and must abide by applicable law. We may also share customer information with affiliates of Luana Savings Bank in order for our customers to receive information about products and services we believe to be of interest to them. If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice. At your request, we will put your name on a "Do Not Call" list, excluding you from telephone solicitations by Luana Savings Bank or any of our affiliates. To do this contact us at Luana Savings Bank, P.O. Box 68, Luana, IA, 52156-0068, or call 1-800-666-2012. Protecting Children - Luana Savings Bank does not knowingly solicit data from children, and we do not knowingly conduct on-line marketing to children. We recognize that protecting children's identities and privacy on-line is important and that the responsibility to do so rests with both the on-line industry and with parents. If you believe Luana Savings Bank has misused information obtained through this Web site, or if you have questions or concerns regarding this privacy policy, please contact David Schultz at (563) 539-2166 to resolve any disputes. Customer Identification Requirements Important information about procedures for opening a new account. In accordance with Section 326 of the USA Patriot Act signed October 26, 2001 and to aid in helping the government fight the funding of terrorism and money laundering activities, all persons are subject to the identity verification requirements to help financial institutions obtain, verify and record information that identifies each person who opens an account. For the purpose of the regulation, an "account" includes every formal banking relationship that entails ongoing services, dealings or transactions. Some examples include a deposit account, loan, trust relationship or safe deposit box rental. If you request to open an account or become a signatory on an account with the Bank and the Bank has not previously verified your identity under the new regulatory requirements, the Bank will request documentary verification of your identify, such as driver's license or other identifying documents. The Bank will ask you for your name, address, date of birth and other information that will allow us to identify you. Similar identification requirements apply to business entities such as corporations and partnerships. In all cases protection of our customer's identity and confidentiality is the Banks pledge to you. |
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Luana Savings Bank reminds customers that all email is at risk of loss of confidentiality when transmitted over the Internet and the Bank does not recommend sending confidential information such as account number, PIN number or Social Security Number by email. Contact Luana Savings Bank at 800-666-2012 for an alternative means of communicating confidential information. Thank you.
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