Due to the type of upgrade being performed, we will be required to cut all statements for all accounts on November 4th. If your regular statement date does not land on the 3rd (first Thursday of the month), you will receive two statements during that cycle, for a total of 13 statements in 2021. Please keep this in mind when collecting items for CPAs, Tax Consultants, etc.
Luana Savings Bank will no longer be printing and mailing statements from Luana, IA. Statements/notices will have a new look and feel, and may take up to 3 business day longer to arrive than in the past, depending on your proximity to Luana, IA.
Touch-tone Banker has been discontinued. You may still call us during business hours, but we strongly encourage all customers to enroll in electronic banking (mobile or traditional web browser).
Luana Savings Bank is upgrading various systems so that we can offer our customers the most modern products and features, in addition to the best security. The upgrade will also ensure we can continue offering the best service and rates around. Although this will cause brief periods where funds or other systems are not immediately available around November 4th through the 8th, we feel the functionality and features you will gain from this process will more than make up for the temporary inconvenience.
What/which new features will become available?
We will be introducing a revolutionary, real-time mobile app and online banking experience. Balances will be available in a flash! Providing your mobile device has acceptable internet connectivity, you'll even be able to comfortably check your balance seconds before check-out at a store! All statements - including loan - and even some notices will now be available electronically. We will also began offering Personal Financial Management and optionally aggregation of some accounts you may have at other financial institutions. We're also focused on providing the best online support possible: you'll have many new ways to easily get in touch with us with your questions or concerns!
How will in-branch banking change?
You'll be pleased to know we will now be able to offer real-time, printed balances/transaction details! In the future, we also plan to "step out" from behind our desks/counters more frequently in an attempt to more easily converse with our customers - both inside and outside of the bank!
Why are statements/notices no longer being mailed from Luana, IA?
Unfortunately, it's hard for us to remain competitive while processing paper items in Luana. We strongly encourage all of our customers to enroll in electronic delivery of statements and notices. By outsourcing paper processing, we can also take advantage of bulk mail rates, which means more savings passed onto our customers in the form of lower fees and better rates! Depending on your zip code, some customers may receive some paper items at the same speed or faster, but a majority of us may experience an additional delay of approximately 3 business days.
Why will I receive an extra statement, dated November 4th?
The best, safest way for us to transition from one statement vendor to another is to generate statements one last time using the current vendor before moving to the new. This ensures there won't be any transactions that straddle the upgrade which could potentially be lost or duplicated. Unfortunately, this means you may receive 13 statements in 2021. Interest will also post on November 3rd which may be irregular.